GENERAL SHIPPING INFORMATION

All of our deliveries are made using Royal Mail. We hope your order arrives within the delivery time stated and it is very important to us that our products reach you in perfect condition. Delivery timescales quoted to you are indicative only and we cannot accept liability for delayed delivery caused by any third party. In addition to this we cannot investigate lost packages through Royal Mail until 15 working days from the due date of delivery (UK only). If you should be unsatisfied with the delivery service in any way please let us know and we can make any improvements necessary.​

 

 

ADDITIONAL INTERNATIONAL SHIPPING INFORMATION

Orders being shipped to countries outside the UK may incur customs duties and charges when they are imported. 

Please be aware that we will not be responsible for customs processing or any charges. We strongly advise that you confirm any such charges before making a purchase.

 

When items are sent to another country, your parcel is often handled by more than one postal service. 

Unfortunately that means delivery problems are more likely. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks. For this reason we use the Royal Mail International Tracked & Signed shipping service for all overseas orders. 

 

 

RETURNS & REFUNDS POLICY

We take pride in the superior quality of BALMOLOGY® products and in the care which is taken to produce each and every batch. We hope you will be delighted with your purchase but if you are unsatisfied please let us know immediately by email or telephone so we can help resolve any problems.

 

If you are not completely satisfied with your purchase we are happy to offer a full refund, exchange or replacement. Goods must be returned unopened and unused in their original packaging, within seven working days from the date of receiving your order. In this instance please send us a notice of your return by email with your name, address, order number and reasons for return. Please return goods by recorded delivery and retain the recorded delivery receipt as proof of postage.

 

You may also cancel your order at anytime before dispatch by simply calling us or by email with your name, address and order number. However please note we aim to dispatch all orders within 24 hours and if possible the same day. After dispatch you may still cancel as long as you do so within seven working days from the date of receiving your order. In this instance please send us a notice of cancellation by email with your name, address and order number. Please return goods unopened and unused in their original packaging, by recorded delivery and retain the recorded delivery receipt as proof of postage.

 

All returned goods will be checked on receipt – for hygiene reasons we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will then email you to confirm details of your refund, replacement or exchange. Please note that delivery charges are not refunded.